Which Competencies Should You Cover In Manager Online Training?
Improving management skills not only helps you retain your top talent but fosters customer loyalty. Consumers are more likely to keep coming back and refer their friends if they receive superior service. Your employees, on the other hand, are more likely to provide that level of service when managers offer ongoing support and structure. But which competencies and skills should you focus on to improve ROI and facilitate effective leadership? Here are 9 talents you should cultivate in your manager’s online training course.
9 Talents To Consider When Improving Management Skills
Effective managers must be able to hold their team together and ensure that everyone works toward the common goal. This requires strong teamwork skills to keep everyone motivated and make certain that personalities mesh, regardless of employees’ backgrounds. Likewise, managers need to follow as well as they lead and appreciate the fact that sometimes their subordinates are more knowledgeable. For example, one of their team members is more adept at negotiation skills and is, therefore, better equipped to lead the discussion.
Leaders with finely tuned communication skills can convey their ideas and offer feedback without causing offense. They’re able to handle customer complaints with tact and instruct an employee on how to follow company policy more efficiently. Another skill you must impart in manager online training is active listening so that managers can identify needs and evaluate the situation effectively. Develop group collaboration projects that enable them to express ideas and articulate thoughts with peers. They must work collectively to create a presentation or host an online training event, which is also a great team building exercise.
Managers are known as being troubleshooters in the workplace. They help employees resolve issues and tackle challenges to maximize on-the-job productivity. As such, they need to build their problem-solving skills to maintain harmony and efficiency in their team. Not to mention, think of creative ways to keep customers happy and loyal to your brand. Another skill that ties into this is lateral thinking abilities. Managers must know how to think outside the box to achieve the desired outcomes.
4. Task Delegation
There’s a lot on their to-do lists. So much so that managers typically aren’t able to check off every item themselves and must rely on their team. One of the most essential talents to include in your manager online training course is task delegation. Managers must be able to identify their team’s talents and consider their current workload. Then assign tasks to those who have the right skill sets and experience. This also requires some degree of follow-up. For example, consulting with employees who may need to work on their sales stats or customer service ratings.
5. Interpersonal Skills
It takes a certain level of decorum and social skills to be an effective manager. Interpersonal skills are crucial because they make virtually every task and process more productive. For instance, being able to read body language and understand the emotions of a co-worker can help with conflict resolution. While a strong work ethic and self-confidence (two often overlooked interpersonal skills) empower managers and give them an inner drive. Social learning activities and live online training events are great ways to foster these abilities in manager online training.
6. Time Management
Managers not only have to make the most of their workday, but everyone else’s working under them. They may even have to help fellow leaders stretch the hours to accomplish tasks before they clock out. As such, time management should be a focal point when improving management skills in online training. They need to know how to use their time wisely and prioritize tasks so that they allocate resources efficiently. For instance, take care of a pressing matter that warrants their immediate attention and reorganize their schedule accordingly.
Planning and organization go hand-in-hand. Managers need to know which resources they have available and how to maximize those resources without compromising quality. For example, they pick the perfect person for the job, who already has the necessary skills and experience. Thereby, ensuring that the assignment is completed in a timely manner without cutting corners. Organization also applies to mental focus. In that, managers who nurture this skill are better at staying focused and eliminating external distractions.
A manager has to know how to roll with the proverbial punches and adapt to their environment and situation. Every day when they venture into the workplace, leaders must contend with a number of unexpected challenges and tasks. Such as appeasing an unhappy customer or troubleshooting a glitch with the software. Therefore, adaptability and flexibility are pivotal topics that shouldn’t be missing from manager online training. Toss managers into a real-world simulation or branching scenario that test their ability to adapt and rise to the occasion.
9. Project Coordination
Most managers have to complete projects to some extent. Even if it’s something as brief as organizing a section of the sales floor or repricing sale items. For this reason, project coordination is a vital talent that every manager must possess. They must be effective project managers who know how to break the process into manageable steps. Then assign tasks to the most suitable subordinates. They should also know how to budget time and money to keep stakeholders content. In some cases, managers may even have to meet with clients online and serve as an intermediary during the project.
Learning by doing is often the most effective route for improving management skills in online training. Thus, you might consider simulations, branching scenarios, and other real-world activities to hone these valuable talents. You can also host live events and other social learning activities to facilitate in-house knowledge transfer. Which gives employees the opportunity to share experiences with their managers and vice versa.
Are you still brainstorming activities for your leadership training course? Is it simply more cost-effective to outsource leadership development solutions? Search our exclusive online directory to find the right eLearning content provider for your company.