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British Airways customers hit with delays as ‘technical issue’ grounds flights in Heathrow

British Airways suffers IT meltdown AGAIN: Flights are grounded and fuming passengers are left stranded on planes at airports across Europe after weeks of issues at airline

  • British Airways reportedly hit with ‘IT system failure’ causing flight delays 
  • Heathrow customers ‘are unable to access boarding information or check-in’ 
  • Hundreds of BA flights have been disrupted in recent weeks due to IT issues 

British Airways travelers hoping for a relaxing spring getaway were plunged into chaos today as thousands were left in the lurch after a ‘technical issue’ caused flights to be delayed.

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Customers were reportedly met with empty check-in desks, unable to access boarding information and huge queues at Heathrow Airport on Wednesday.

Passengers who landed at the London terminal were also met with headaches as they claimed they were made to wait up to two hours to disembark.

One passenger on a flight from Northern Ireland to London told MailOnline: ‘We are stuck on the tarmac at Belfast City airport on the plane. 

‘The pilot told us all BA flights suspended due to massive IT issue. None allowed to take off. And sounds like they can’t land at Heathrow.

‘We have no idea what is happening.  One passenger next to me said there is more information coming out of Putin’s bunker than BA. 

‘No one, including pilots, has a clue what’s going on. It’s utter chaos. Fellow passengers are convinced it’s a major cyber attack.’

Flight disruption was also reported by customers waiting to depart on BA services from Copenhagen and Nice.

One eyewitness alleged that staff onboard one BA flight were seen using their personal mobile phones in an attempt to reach the office. 

Another customer said they had been left waiting for more than two and a half hours and were unable to check in.   

Big Jet TV, which soared to mainstream fame after livestreaming during Storm Eunice last month, tweeted: ‘We’re live at Heathrow and hearing British Airways IT systems are down.’ 

A BA spokesman said: ‘We’re investigating and working hard to resolve a technical issue and apologise for the inconvenience. We will provide further updates as quickly as possible.’ 

Customers were reportedly met with empty check-in desks, unable to access boarding information and huge queues at Heathrow Airport on Wednesday. Flight disruption was also reported by customers waiting to depart on BA services from Copenhagen and Nice

Customers were reportedly met with empty check-in desks, unable to access boarding information and huge queues at Heathrow Airport on Wednesday. Flight disruption was also reported by customers waiting to depart on BA services from Copenhagen and Nice

British Airways travelers hoping for a relaxing spring getaway were plunged into chaos today as thousands were left in the lurch after a 'technical issue' caused flights to be delayed. [File image]

British Airways travelers hoping for a relaxing spring getaway were plunged into chaos today as thousands were left in the lurch after a ‘technical issue’ caused flights to be delayed. [File image]

A Heathrow spokesperson said: ‘We are aware of a technical issue affecting British Airways. We are working with our airline partner as they investigate and resolve the issue and we are on hand to support any passengers. 

‘Passengers are advised to check their flight status with British Airways before travelling to the airport, we apologise for any inconvenience caused.’ 

Wednesday’s technical glitch marked the latest in a string of high-profile gaffes that have already plagued the airline this year.

Last weekend, almost 200 BA flights were disrupted, with passengers left queuing for more than an hour to check in their bags and others forced to return home without their luggage.

And in February, passengers were also hit by chaos from BA as more than 500 flights were cancelled or delayed after the airline suffered its biggest IT meltdown for years. 

In an internal message to staff, chief executive Sean Doyle admitted passengers and employees are ‘fed up’ with the recent issues, which included IT issues and staff shortages.

BA said flights would have to be cancelled over the next few weeks, through the Easter holidays and until the end of May.

The issues have come at the worst time for BA, with bookings at their highest levels since the start of the pandemic after the UK and most European countries ditched Covid traveller tests for fully vaccinated holidaymakers.

Over the weekend, passengers at Heathrow said there were ‘not enough staff to explain what was going on’ and a lot of the desks looked ‘unmanned’ at the baggage check-in at Terminal 5.

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